Frequently Asked Questions
Everything you need to know about VIMA Cosmetics products, shipping, and more.
Are VIMA Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All VIMA Cosmetics products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas. Check the product descriptions for specific ingredient details.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Yes, VIMA Cosmetics ships worldwide! Shipping costs and delivery times vary by country and will be calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.