Returns & Exchanges
At VIMA Cosmetics, we want you to love your glow; if you are not completely satisfied with your purchase, we offer a 30-day return policy on all products in their original, unopened condition. Please note that for hygiene reasons, used or swatched beauty items cannot be accepted for return.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the unused products in their original packaging, ensuring they are securely padded to prevent damage during transit.
Ship to VIMA
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing